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How to Delete an Old Facebook Account When You Can't Log In

by Josh Kirschner on February 20, 2024

Updated on 2/20/2024 with the current methods you can use to regain access to an old Facebook account. Removed privacy options no longer available.

Do you have an old Facebook account that you’re no longer using with posts or pictures from your younger days that you don’t want people to see? It’s easy to delete your Facebook account if you still have access to it. But what if you can’t remember the login information?

Here are the steps you can take to try and recover account access so you can delete your account – and the associated unwanted former memories – permanently.

1. Try to recover your Facebook password

Go to https://www.facebook.com/login/identify to search for your account. You can search by the email or phone number you used to set up the account, or just by name (the search screen doesn’t mention that option but it works, too).

If the Facebook account you are trying to recover is old, try every email and phone number you've owned.

If you go the name route, your account may or may not show up, depending on your privacy settings. And you may have used a nickname or a variation of your name that you don't use anymore, so try a few variations. If you don’t see your account, click “I’m not on this list” and you’ll be prompted to enter the name of a friend and search again. Try a few friends if the first one doesn't work. They may also use a variation of their name.

Once you find your old account, you’ll be able to send a reset code to any of the email addresses or phone numbers you associated with your account. If you’re not sure which email address you used, Facebook will show you a redacted version (e.g., j*******h@hotmail.com) that should spark your memory in case it’s an old email that you don’t log into anymore.

If you don’t have access to that email address or phone number anymore, try hard to regain access to that old email account. Because it gets far bleaker from here…

2. Report your old account as fake

While Facebook makes deleting an old account difficult, thanks to the proliferation of Facebook account spoofing, deleting a fake account is far easier. So one of our clever readers told us in the comments he reported his old account as fake and it was quickly deleted. Another reader also had success going this route.

To report your old account as fake:

  1. Go to the profile of your old account.
  2. Click the three little dots on the bottom right of the cover photo and select Find support or report on your browser or Report profile in the Facebook app.
  3. Click on Pretending to Be Someone" and then click Me.

Let us know in the comments if this method works for you, too. It appears to be rather hit-or-miss.

3. There is no option three (at least no easy one)

For security reasons, Facebook will only allow you to delete your account if you can access it through the official method above (or our "unofficial" workaround). Those photos of your ex-relationships, nights of drunken bacchanalia and really, really bad choices of hairstyle are going to live on forever in the Facebook universe.

You can also try sending a snail mail letter to:

Meta Platforms, Inc.
ATTN: Privacy Operations
1 Hacker Way
Menlo Park, CA 94025

Since this isn't an officially sanctioned means of getting your account deleted, we don't know what your likelihood of success will be. If you go this route, let us know how you fare in the comments below.

Bad advice in Facebook Help

In my research, I came across a Facebook help page with a section entitled "Recover your Facebook account from a friend's or family member’s account." The steps don't work. They ultimately send you back to the same page that asks for the phone number or email address associated with your account.

EDITOR'S NOTE: Please do not put requests to have your Facebook account deleted in the comments. We cannot delete your account you must follow the steps with Facebook we outlined above.

[Image credit: Screenshot via Techlicious, laptop mockup via Canva]

Josh Kirschner is the co-founder of Techlicious and has been covering consumer tech for more than a decade. Josh started his first company while still in college, a consumer electronics retailer focused on students. His writing has been featured in Today.com, NBC News and Time.


Topics

Tips & How-Tos, Facebook, Privacy


Discussion loading

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From Wendy on January 22, 2020 :: 2:04 am


I’ve been trying to delete my old fb account for years now having forgotten my password and email. Finally was able to do so by reporting it as fake like the instructions said above. It was deleted within days. Thanks!

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From Shiela Ballester Loria on February 16, 2020 :: 5:51 am


I was a victim of online shaming. So I deactivated my personal account to protect my privacy. But I would like FB to delete the account of my daughter since I no longer have access to it. Somebody under a dummy account kept on stalking her account and post comments which I think is not appropriate. I don’t want other people to harass me through my daighter’s account. So I am asking FB to delete my daughter’s account. We have reported it already as her fake account.

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From Kelly on April 11, 2020 :: 4:33 am


Hi! So i have an old account maybe more than 6 years ago. I remember logging it to that account before and the password was incorrect. After many years, i tried logging it again but still the password is incorrect. I have no access on phone number, email, or any devices that i logged in using that account. Now, I want to just access it again before deleting it. But if i REALLY can’t open it anymore, i just want to delete that account. Can you please help me how?

And what will happen if an account gets deleted? Is it really deleted already or “authorities” (idk) still has a control of it?

THANKS SO MUCH’

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From Josh Kirschner on April 13, 2020 :: 5:03 pm


If you can’t login to your old email account and don’t have the phone number, the you’re pretty much out of luck for logging in. But you can still delete the account by reporting it as fake, as many people have had success doing.

Once the account is removed as fake, I do’t know whether Facebook permanently deletes it or it goes to a “inactive” state. But it shouldn’t really matter - it will be gone from public view, either way. Not sure what “authorities” you’re concerned about or why it would matter.

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From Kim Swafford on April 29, 2020 :: 8:39 pm


I tried to create a facebook and it will not let me finish creating the account.  It is stuck on this page below and I cannot opt out or add a photo.  What do I need to do? 

Upload Your ID


To help us check that this account belongs to you, we need a photo of your official ID. This could be a driving licence, passport or other type of official identification. If there are any issues, we’ll send you an email.
When you submit a copy of your ID, we’ll keep it for more than 30 days, but no more than 1 year, unless you opt out. This helps us improve our automated systems for detecting fake IDs and related abuse. Your ID will not be visible on Facebook. Learn More.

 


Choose Photo

 

Continue

 

What IDs does Facebook accept?

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From Josh Kirschner on April 30, 2020 :: 10:11 am


Facebook has been increasing their security in response to many issues with scams and fake accounts being used to disseminate false information (e.g., Russian sock puppets). To help combat this, Facebook may ask people for ID if something flags as suspicious. It could be your name is very common or the same as a celebrity, or the country or IP address you’re using has a history of suspicious activity.

In any regard, these are the types of ID Facebook will accept to set up a new account or reclaim one to which you’ve lost access (you can read more on this Facebook Help page: https://www.facebook.com/help/159096464162185):

Group One
You can send Facebook one of the items from group one to confirm your name or get back into your account. Anything that you send Facebook should contain either your name and date of birth or your name and photo.
Birth certificate
Driver’s license
Passport
Marriage certificate
Official name change paperwork
Personal or vehicle insurance card
Non-driver’s government ID (ex: disability, SNAP card, national ID card, pension card)
Green card, residence permit or immigration papers
Tribal identification or status card
Voter ID card
Family certificate
Visa
National age card
Immigration registration card
Tax identification card

Group Two
If you don’t have anything from group one, you can send Facebook two different items from group two. Anything you send must include your name and at least one of the two documents should contain your date-of-birth and/or photo. The name on the items that you send should be the same name that you want to show on your profile.

If you’ve lost access to your account, you may be asked to provide something from the list that also shows a photo or date of birth that matches the details on your Facebook account.
Bank statement
Transit card
Check
Credit card
Employment verification
Library card
Mail
Magazine subscription stub
Medical record
Membership ID (ex: pension card, union membership, work ID, professional ID)
Paycheck stub
Permit
School ID card
School record
Social Security card
Utility bill
Yearbook photo (actual scan or photograph of the page in your yearbook)
Company loyalty card
Contract
Family registry
Diploma
Religious documents
Certificate of registration for accreditation or professional
Professional license card
Polling card
Health insurance
Address proof card
Social welfare card

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From Christian Wayne Klinge on May 09, 2020 :: 7:55 pm


Or you could report it as hacked and Facebook will confirm your identity and help log you back in

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From Felix Masamaka on May 12, 2020 :: 3:52 pm


Just recently I haven’t been able to check my Facebook account again, when I opened it different name popped up to replace my name on my account with all my information intact because I did two verification when I tried to open the account again they asked for code and they sent it through both my number and the person number I find it difficult to open again and now Facebook is demanding a photo of my ID card it’s look very suspicious so I could not send it , I tried several times to open new account with my same phone number but they still demand same things. Please any help

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From Nga on June 21, 2020 :: 10:26 pm


I’ve forgotten my password for my old fb account and desperately want to delete the account. Need assistance please

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From Josh Kirschner on June 22, 2020 :: 8:39 pm


Good news! We provided assistance. Read the article above.

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From Nga on June 22, 2020 :: 8:57 pm


How can you help me on this?

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From Josh Kirschner on June 23, 2020 :: 3:32 pm


I will write an article about the topic, with clear steps on how to delete an old Facebook account when you can’t log in. I will call the article “How to Delete an Old Facebook Account When You Can’t Log In” and post it above.

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From John Cagape on June 30, 2020 :: 11:19 pm


Good day! I tried to access my account thru the trusted contacts feature. At first, i was able to change my password but FB also asked me to check the code sent to the new phone number I gave them at the start. I received the code; however, I could not find where FB needed it (i.e. there was no pop-up screen or anywhere I could enter the code).

So, I tried once again the trusted contacts feature. This time, it wouldn’t let me continue and shows me: “We limit how often you can post, comment or do other things in a given amount of time to help protect the community from spam. You can try again later.”

It’s been more than 12 hours and the same message keeps on appearing. What can I do? How long usually is the “limit”? I need my account for school and work stuff ASAP. Thanks!

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From Josh Kirschner on July 02, 2020 :: 12:16 am


You’ll sometimes get that message if you keep trying to login using the wrong password. It sounds like you didn’t successfully reset your password the first time, so I would try to reset it again. I assume you were supposed to enter the verification code on the page that indicated they were sending you a code. Perhaps you missed it the first time or something just didn’t flow right on the Facebook end.

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From John Cagape on July 02, 2020 :: 12:27 am


Appreciate the quick response!

Yes i think fb marked me as spam. Ive been trying several times and the same message keeps on popping up so I wont even have a chance to reset my password or look where I’ve gone wrong before.

I have also emailed FB support about this but they haven’t replied. Should I try for hacking services? Lol

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From Cori on July 04, 2020 :: 8:09 pm


I’m hoping to delete an old Facebook account.

I do not have access to the Gmail account that created it; nor have I been able to use the Gmail recovery feature to gain access.

I do not know the password to log into the old Facebook account, and the Facebook recovery option does not work.

I tried reporting the account as a fake twice, but Facebook “reviewed” the case and then told me that the account did not seem fake.

Next, I will try corresponding with the e-mail and written address listed here.  If anyone has any other advice, please let me know!  Thanks.

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From Dylan Taylor on July 20, 2020 :: 5:33 am


I have submitted my School ID card and Facebook didn’t accept that! I WANT HELP WITHOUT A ID

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From Mindy Card on August 04, 2020 :: 1:00 am


I want to delete an old FB account. I can’t remember the email password and I no longer have that phone number. So, I tried option #3. Ill check in a few days to see if it worked.

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From Armaan Ali on August 06, 2020 :: 9:41 pm


i turned on two factor authentication now I don’t have access to my phone and email address but i still have my phone number plz help me what should I do??? how i can log in

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From Josh Kirschner on August 07, 2020 :: 9:37 am


Did you set Facebook to use the SMS or third-party authentication app for two-factor authentication? It sounds like you set it up for SMS? If so, not clear what you mean by still having your phone number but no access to your phone. Are you getting your phone back or can you move the number to a new phone? If you can’t use it on a new phone, perhaps migrate it to Google Voice? I don’t know where you are located, so this option may not be available to you.

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From mohammad Ahmad on September 02, 2020 :: 1:17 pm


I tried more than three days to recover one Facebook account two years ago by another email not this I use now. The code does not reach the email. Finally I got bothered too much and deleted the yahoo account by which I create that Facebook account which can’t be opened.
Is that Facebook account also automatically deleted ?

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From Josh Kirschner on September 08, 2020 :: 3:27 pm


Deleting an email account connected to your Facebook account will not delete the Facebook account.

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From Mahlaku Nelsie on September 13, 2020 :: 2:16 am


Hi, I’ve been reporting my old Facebook account but it is still there, not deleted . I don’t have any access at all since I’m no longer using the number. The person who’s now using the old number is using my account. Please help.

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From Pritika on October 09, 2020 :: 7:00 am


Someone intentionally created a fake account of mine on instagram with vulgar posts please help me out i’ve been trying to contact the team so long but no response received.

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From LC on October 22, 2020 :: 4:30 pm


Your article was wonderful. Somehow my dad ended up with 3 Facebook accounts to his name. Obviously he didn’t know the login/password for the two extra ones and after much research and ONLY with your article’s help I was able to open them and delete the obsolete ones. My mom also had 2 accounts… how did that happen??? lol

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From Carlos on October 28, 2020 :: 9:16 am


It’s so screwed up, they don’t even have 1 help desk only, not even 1 person to assist people through e-mail or messaging. If the official help section isn’t able to help you, then you just have to cope with helplessness

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From Del Diniz on November 08, 2020 :: 5:18 am


how long does it take to get replied from facebook on the step third?

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From Deshai Knight on November 08, 2020 :: 3:47 pm


Hi,
I do not have an account access problem, I can get logged in to my account perfectly fine.

I cannot access the help center, I do not have the option to access the help center when I log into the account.

There’s no three lines or anything else to click from this screen, no drop down menu, but I am logged in. I only have the log out issue.

(I couldn’t figure out how to ask a different question.)

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From Vic on November 16, 2020 :: 6:57 pm


Hi!

Forgot my FB Password, used Trusted Contacts to prove my identity.  Received an “Congratulations you’ve proven your identity message saying I would get an email within 30 minutes…. never received it.

What else can I do?

thank you!

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From Josh Kirschner on November 16, 2020 :: 9:43 pm


It’s possible that the message went to spam. Also, do you have more than one email address associated with your account? If so, check that address(es), as well.

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From vic on November 16, 2020 :: 10:00 pm


Yes, I’ve checked SPAM.  Nothing is there. And no I don’t have any other emails associated with the account.  Thanks for responding!

The issue is also with my Yahoo account that I don’t have access to it since I forgot my password.  Tried to recover it but they can’t do anything either. :-(

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From Haley on August 21, 2024 :: 9:55 am


Please help!!  I was hacked and the hacker turned on 2FA. I have already send my ID through USPS and tried all of the other steps provided (which aren’t much) Please help me.I have the password and email

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From Sai daar ndukude Silangwe on November 17, 2020 :: 12:07 am


I wss using samsung A70 . My facebook was linked to the number 0678391285. Now the problem is that i was to log in again but i can’t because i forgot the password, when im trying to get a new password it doesnt go through. It gave me alternative option “try another way” when i click to it it takes me back. I lost the phone together with the number.

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From Mercedes on November 21, 2020 :: 11:05 am


My facebook account has been hacked.  I’ve tried reporting it, and facebook keeps deleting my 2 recent accounts because I’ve been trying to let them know.  The hacker switched my email and password.  He removed my phone number from account.  I need facebook to delete my account or send me a code to my old email to gain access.  Hackers are scamming people through my account.

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From Dianne Minas on November 26, 2020 :: 3:56 am


I cant remove them I tried identity and reporting but nothing happens
I can’t have an access because of the number ai used to it ....
it’s gone for a long time…

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From Ricky Bowyer on January 08, 2021 :: 10:07 am


I believe I have been hacked. I tried recovering my identity. A complete different number came up. so I registered it as “was not me” which then prompted me to a recovery page where I had to reset my password. After resetting I was sent a confirmation email with a code. after successfully changing my password the next prompt was for a 6 digit code. apparently whoever accessed my account set it up. Since I cant log in. I have no way of seeing the codes. there is no option for the codes to be sent to my text, even though the help center says there is, or more conveniently my active email. At this point I just want to delete my profile. But it seems like i have to let this hacker steal my identity and there’s nothing I can do about it. Wish Facebook would be more considerate of this possibility

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From socket68 on January 13, 2021 :: 11:45 am


hi, i can’t have access to my facebook account since 2014 cause i lost my credentials to login; i don’t know how to contact facebook to permanently delete my old account. i made a new one account and reported the old one like fake for seven years but i got no answer. what can i do? tnx

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From socket68 on January 13, 2021 :: 11:47 am


hi, i can’t have access to my facebook account since 2014 cause i lost my credentials to login; i don’t know how to contact facebook to permanently delete my old account. i made a new one account and reported the old one like fake for seven years but i got no answer. what can i do? tnx

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From david olson on January 20, 2021 :: 2:53 pm


couldnt recover my account to deactivate my account eternity. it is davidlee.olson.1 facebook customer service wont help me even two emails from them and still not helping me at all. I deactivated my account last October and someone hacked my account and couldnt get it deleted permanently. I have new phone number and I couldnt get code. Please help!

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From Paul Roberts on January 21, 2021 :: 6:14 am


I tried your suggestion of making a fake claim
and, surprise, it worked! One account gone.

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From Josh Kirschner on January 22, 2021 :: 9:48 am


It seems like a klugey workaround, but glad to hear it worked for you. Thank you for letting us know!

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From Navdeep on February 04, 2021 :: 7:01 pm


Report , me works   i reported my 3 old account and 1 on which my photo was there for closed that immediately.  Thanks for help

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From Debra Lamitina on March 28, 2021 :: 4:00 am


i have sent many messages to fb and CEO of fb and i have contacted legal assistants my attorney and i have work with everyone to get this BS taken care of and getting no where besides not in english go figure i am done and want old accounts deleted Debbie Lamitina And Debbie Myers Lamitina

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From jan on March 28, 2021 :: 4:11 pm


Someone hacked my facebook account and accompanied email. I spent already hours to get back in, to no avail. He put a photo of someone else on my profile. I reported the hacked account as you said in option 3 (“Pretending to Be Someone” and then click “Me”), and let several friends also report that profile as fake, over the last several weeks.

Unfortunately, this doesn’t work for me. Maybe it doesn’t work anymore?

fb is really lame indeed

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From Emma Hadden on April 07, 2021 :: 11:40 am


Hello, I’m hoping you can help. I am trying to rest my password on Facebook as I have been locked out. I went on the ‘Try to recover your Facebook password’ entered my email address, was sent a 6 digit code, put in a new password, then it comes up with a message ‘you cant use this feature at the moment- we limit how often you can post, comment or do other things in a given amount of time to help protect the community against spam’ then there’s a option to try again or cancel. which just takes me to option of sending a code again, I’m just going round in circles and not getting anywhere.

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From Josh Kirschner on April 08, 2021 :: 12:54 pm


There’s no one-size-fits-all answer to why you get this issue with Facebook or how long it will take to clear up. Facebook flagged something unusual with your account activity (trying to enter too many incorrect passwords?) and locked you out.

If you wait 24 hours then try to reset the password again, did it work?

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From Emma Hadden on April 08, 2021 :: 1:30 pm


Saturday I went to go into Facebook and a message said someone tried to access my account from the Maldives and I should reset my password which I did. Next day I was locked out. I have tried waiting 24hours but had the same issue, think I’m going to give it a couple of days before trying again. Then if no luck will have to try option 3 to get my account closed?

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From Josh Kirschner on April 08, 2021 :: 4:49 pm


It may be that your email and password are in a breach file and the person who tried to access it before or multiple people are trying to hack your account with your leaked credentials. Your password was changed, so they can’t get access, but Facebook is recognizing the unusual behavior and has locked your account. Hopefully, the activity will stop soon and Facebook will unlock your account.

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From Sally Reed on April 12, 2021 :: 8:28 am


I am hoping that you can help. I am desperately wanting to contact FB, or get SOMEONE that can help me, and you seem to have some answers. We have a company FB page that was started and set up years ago, but this was by a previous employee. No one knows how to gain access to the page and the administrator of the page is not a real person. Is there any way to get FB to grant me administrator rights to our company page? Or Who do I contact for help with this? Your kind assistance would be greatly appreciated.

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From Sally Reed on April 12, 2021 :: 8:32 am


or, as a last resort how do I get FB to delete the old company FB page

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From Josh Kirschner on April 17, 2021 :: 3:13 pm


I know of no way to remove an admin on a page unless you are also an admin. My first approach would be to contact the ex-employee to see if they can help you out. If not, you may just have to set up a new page and start again.

Of course creating a new page could create confusion if your old page is still around. The only way to get it removed is to report it as a “fake page” the is “pretending to be another business”, or a similar complaint. Be prepared to show it is pretending to be your page and provide whatever other information Facebook requests to support your claim. You could also try a similar approach with a trademark complaint. There’s no guarantee that Facebook with take action, but it might be worth a shot.

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From Sally Reed on April 19, 2021 :: 6:11 am


Thank you. Is there any way of actually contacting SOMEONE at FB. Their help pages go around and around in circles.

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