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How to Switch Email Accounts Without Losing Emails

by Suzanne Kantra on June 28, 2024

There are plenty of good reasons why you might want to change your email account. You want or need to change email providers, you hate your current email address, or you’ve become inundated with spam.

However, switching email accounts can feel like a daunting task. Not only do you need to notify everybody of your new email address (including all of those sites where you’ve created accounts over the years), but there’s also the fear that you’ll miss an important email from a person or organization that you can’t afford to miss. (If you need help setting up a new email address, read my tips on How to Change Your Email Address.)

Fortunately, it’s fairly easy to make the change and not lose any emails in the process. I successfully transitioned my parents and mother-in-law to Gmail addresses, so it's easier than you may think. Here’s how to do it.

Google account creation screen on laptop on wood surface with a person sitting in front seen in shadow from behind.

1. Try to keep your old email address as long as possible

When switching accounts, you’ll want to hold onto your account for a little while to ensure the process has worked smoothly. If you’re switching jobs or leaving school, find out how long you’ll have access to your old email address before it’s deactivated and plan accordingly. Most organizations won’t let you access your account, but some may forward email for a length of time to your new account.

2. Create a new email address

Create an email address with a free provider like Gmail or Outlook.com. Do not use the email assigned by your internet service provider, company or school. When choosing your new email address, use your name or something that will age well over time. If you have a common name, try using your last name first or a combination of your initials and your last or first name.

3. Forward emails to your new email account

You can forward your messages while retaining a copy with your old mail service. Or, you can forward your messages and delete the copies on your old mail service.

Forward emails to Gmail

Go to Gmail and select the cog icon in the upper right corner and select "Settings."
Select "See all settings," "Accounts and Import" and then "Add a mail account."
Enter your email address and leave the box "Treat as an alias" checked so when you reply to email it will come from your new Gmail account. Keep the option to "Send through Gmail" selected. You'll then need to "Send Verification" to show that you own your old email account.
For most email services, all of the fields will be pre-populated, if not, you can get the information from your email service provider. Then select Add Account.
Once you have connected your account, go back to Settings > Accounts and Import> and choose to "Always reply from the default address," which should be your new Gmail address.

Forward emails to Outlook.com

Unless your old email is a Gmail account and you subscribe to Microsoft 365 ($69.99 per year), you can't set up Outlook.com to pull in your old email. If you are a Microsoft 365 subscriber, you can add your Gmail account to Outlook.com.

Go to Outlook.com and select Settings (cog in the upper right corner).
Select "Premium" and in the "Additional mailboxes" section, click on "Add account." Sign into your Gmail account and it will sync with Outlook.com. You can only add one additional mailbox.

Note that your Gmail email will remain in a Gmail tab and you can't set a default "From" address.

Outlook.com Gmail tab showing the email inbox. The Gmail icon is pointed out.

If you have more than one Outlook.com account, can choose the option to "Set default From address."

Go to Outlook.com and select the settings cog in the upper right corner.
Select "Mail" and in the "Sync email" section choose an email address from the pulldown menu under "Set default From address."

Outlook.com screenshot of Mail Settings showing the Sync email options of Set default From address (the carat circled), Email alianses and POP and IMAP settings.

Forward emails to Outlook

Open Outlook and select File from the top menu bar.
Select "Add Account" and then input your old email address. Depending on your old email provider, you may have to enter your email settings manually.

As you move to your new account, you'll also want to change your default email address.

Go to File > Account Settings > Account Settings.
In the email tab, select the email address you want to use as your default address and then click on "Set as Default."

Forward emails to New Outlook

Open New Outlook app and select Settings (cog in the upper right corner).
Select Accounts from the left navigation bar and then "Add account." Follow the prompts to add your account. New Outlook works with Microsoft 365 accounts, Gmail, Yahoo, iCloud, IMAP, and POP

As you move to your new account, you'll also want to change your default email address.

Open New Outlook app and select Settings (cog in the upper right corner).
Select "Mail" from the left navigation bar and then "Sync email."
You'll see "Email aliases." There you can choose your default "From" address. You can only choose an Outlook account or Outlook email alias.

4. Import your contacts from your old email address

Chances are that you have an address book associated with your old email account and you’ll want to import them for use with your new account. Before importing contacts, you'll need to export your contacts from your current provider to a CSV file or, for Google Contacts, a CSV or vCard file. Search for "export contacts from (name of your old email provider)" for instructions.

Importing to Google Contacts

Go to Google Contacts.
Select "Import."
Upload your *.csv or *.vcf file.

Screenshot of Google Contacts Settings. Import is pointed out in the left nav bar and at the bottom of the screen.

Importing to Outlook.com

If your old email is a Gmail account and you've added it to Outlook.com, your contacts will appear in the Gmail tab. You can also import them into your Outlook.com email account.

Select the People icon.
Select "Manage contacts" from the ribbon menu.
Choose "Import Contacts."

Outlook.com Mail screenshot with the People icon pointed out and the Manage contacts menu dropdown showing Import contacts (pointed out) and Export contacts.

Importing to Outlook

Go to File > Open & Export > Import/Export.
Select "Import for another program or file" and then click on "Next."
Choose "Comma Separated Values" and click on "Next."
Select your CSV file and choose from import options – "Replace duplicates with items imported,” "Allow duplicates to be created," or "Do not import duplicate items."

Once imported, you'll find all of your contacts under the contacts icon in the lower left corner.

Importing to New Outlook

Select the People icon.
Select "Manage contacts" from the ribbon menu.
Choose "Import Contacts."
Select your CSV file and select "Import."

5. Tell people about your new email address

Once you have your new email up and running, it’s time to email everyone telling them about your new email address. Be sure to use the Bcc option (blind copy) in the address bar, so you don’t accidentally share other people’s email addresses with the whole group.

You may also want to add a signature that calls out the fact that your email has changed.

For Gmail for to Settings > See all settings > General and scroll all the way down to Signature.
For Outlook.com and New Outlook, go to Settings > Mail > Compose and reply.
For Outlook, go to File > Options (at the bottom of the left nav) > Mail > Signatures to create or modify and existing signature.

Updated on 6/28/2024 with instructions for New Outlook and new screenshots

[Image credit: Google account creation screen on laptop via SmartMockups, screenshots via Techlicious/Google/Microsoft]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.

Topics

Software & Games, Computers and Software, Productivity, Tips & How-Tos

Discussion

From Zeina Seddik on August 09, 2020 :: 1:37 pm

I can’t 🤬😡🤬😡🤬😡🤬😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

From Angela Robinson on August 15, 2020 :: 4:02 pm

Is there a service that’s will do the all the steps required when changing internet providers for those who don’t feel computer savvy?

From linda r on August 17, 2020 :: 12:31 pm

my primary alias when I log into outlook.com is the same as my mircrosoft login ( I believe) . the address for this primary alias is the address i will lose when changing my emails over to outlook.com . “your organizations policies prevent you from changing your primary alias” - but I am not part of any organization . what can I do?

From Yam Erez on August 27, 2020 :: 10:57 am

My ISP has been blocking my outgoing mail and they told me it’s because somebody is sending multiple mails from my address, and the recommended I change my address (but remain with their service).

So your advice above doesn’t quite fit my situation. I use Outlook 2013 on my desktop PC for most mailing. Is there a way to forward all mails sent to myAddress@myISP to myNewAddress@myISP?

From Josh Kirschner on August 27, 2020 :: 11:37 am

Every email provider should offer a way to forward emails in your account settings. That will allow you to forward your emails from your old account to your new one. If your provider is forcing you to close your old account to create a new address, that’s a little trickier. Your best bet might be to keep your existing account and create a new account on a different service (Gmail, Outlook, etc.) and forward to that email.

From Tony on August 27, 2020 :: 11:55 am

Yam Erez,

You say you access your ISP account via Outlook 2013, but do you also know how to access it directly through webmail? You need to go into the Settings dashboard of the old account and see if there’s a way to configure auto-forwarding to the new email address, or go into the Settings of the new account and search for an option to “fetch” messages addressed to the old account.

From Yam Erez on August 27, 2020 :: 12:06 pm

Thanks, Tony, I will remember to set up “fetch”/auto-forwarding after I switch.

From John on September 01, 2020 :: 4:33 pm

I have been trying to import emails & contacts from Windows Live Mail to Gmail because I am eliminating my previous internet service provider. It keeps popping up a Yahoo box to complete the import. Why is that? Do I have to do it thru Yahoo?
Thanks

From Tony on September 01, 2020 :: 8:16 pm

Hello John,

Windows Live Mail is an EMAIL PROGRAM on your computer, but it just handles whatever EMAIL ACCOUNT you have on the web if you configure it to do so. I assume it’s a Yahoo account you have configured to work through Windows Live Mail.

So, using Gmail’s import option, you really need to think in relation to importing mail and contacts from your account, rather than your program. Depending on how you used your program, this can get a bit messy if a copy of all your mail wasn’t left in your account on the web. Also depending on if you were in the habit of creating all your Contacts in the program on the computer or directly in the account on the web.

You may need to consider another way of accomplishing this task.

From Jami Gentner on September 29, 2020 :: 1:08 pm

Is there an easy way to have my emails forwarded from Outlook to Gmail if we’re keeping our same domain name (which we own)? I’m not an IT person, but I’m the best bet we have at our small company. We’re switching over to GSuite, and I’m terrified our email will go down completely or I’ll lose our emails in the transfer.

From Josh Kirschner on September 30, 2020 :: 1:36 pm

I’m assuming you currently have Outlook Premium, which lets you use your own domain? If this is the case, then switching from Outlook to GSuite simply involves switching your domain’s DNS settings to point to Google instead of Microsoft. I say “simply”, as it is very easy and quick to do, if you know what you’re doing (as in around 15-30 minutes to get the info, make the changes and test them). If you’re not familiar with modifying DNS records, it may be best to hire someone to do that for you. Note that you will need to have account fully set up on GSuite before you make the switch. Follow these steps from Google that will walk you through the process: https://support.google.com/a/answer/140034?hl=en

From MIKE on October 04, 2020 :: 2:40 pm

My mother is stuck with AOL through Verizon and now it is through Frontier it is worse. Especially to log in.
Password to login and always locking her out or having to call and change a password or even a simple log in to check her emails.

What would you recommend to use that is easy for her to check on a daily basis without being such a pain??
I guess the one joke I heard AOL (Always Off Line)
Thank you very much in advance!!
Mike

From Josh Kirschner on October 04, 2020 :: 3:20 pm

If your mother is constantly getting locked out, it sounds like she is entering the wrong password too many times, not that there is an issue with the service. If that’s the case, she’s going to have the same issues with Gmail or any other email provider.

The solution here is to get her a password manager that will enter the info for her so she doesn’t have to to remember her login or have issues with mis-typing it. You may have to set it up for her, but once it’s done her life will be much easier (and safer). These are our picks for the best password managers.

From gail on October 14, 2020 :: 4:09 am

hello, gmail has sent me notification my email has security issues and I need a new email, my credit report stated they found my email on the black web I love this email of course but obviously I need to switch. I want a new Gmail address but I want to only forward some of my normal mail to my new address not all, only my important emails is this possible? also since I have a serious security issue should I even consider forwarding my mail? wouldn’t that give the people my info all over again?

From Josh Kirschner on October 14, 2020 :: 7:49 pm

Can you tell me exactly what the message from Google said? I’m surprised you would get a message saying that you need a new email, yet you still have access to it. If there were a serious security issue, Google would terminate or at least suspend your account. I’m concerned this may be some sort of phishing attempt.

As far as your email on the “black web” (dark web?), that’s normal. Almost everyone’s email is on some dark web list. It only is an issue if that email is associated with an active password.

From Gail on October 26, 2020 :: 2:50 pm

ok I want to thank you for responding so fast..I just got the notification you responded this makes me feel better about my old email. I will try to find a copy of what Gmail said and send it, but they did not suspend my account or freeze it. I got a few change your password notifications also so I have changed my password every 3 months.

From Eric on October 26, 2020 :: 2:46 pm

Hi,To start I have read the article and many of the questions and answers and I am still in a place of nervous uncertainty.
I have been an email customer of Aol for a long time and because of its attitude towards cross platform applications such as Thunderbird I have decided to move over to gMail.Really hard work what with changing contact email addresses and passwords.So,having reached the point where those emails {that are precious) to me are transferred into gMail accounts can I feel sure that cutting the tie with Aol will leave those transferred emails where I put/want them.
I really do not know enough about programming and software to feel comfortable with this move of cutting the cord.

From Eric on October 27, 2020 :: 7:07 am

Thank you so much for pointing me to the solution.
I admit to reading that solution prior to my first contact with yourselves and now because of re reading I know it to be the exact answer to my question.Wow my confidence has rocketed.You have created a wonderful website and I shall be referring to it constantly.All best wishes to you

From Stacy M Hurt on November 02, 2020 :: 9:34 am

I got a free Outlook account with a GoDaddy domain. After a few days I decided I didn’t like outlook. I’ve always been a gmail user. I deleted the Outlook email account. However when I went to gmail and tried to use my business name in my new gmail account it said the address is already taken. I emailed the account and got no response. I don’t think anyone has the email address I want. I think it is taking into account the Oulook email address that I had for a few days. Is there anything I can do to get this address opened up? Thank you!

From Josh Kirschner on November 02, 2020 :: 7:24 pm

I’m a little confused by what you are describing. How did you “delete” your Outlook email? Did you remove the MX record in your GoDaddy DNS settings for your domain? Did you set up your domain’s DNS settings on GoDaddy to have an MX record for Gmail and do you have a GSuite account for your domain that will let you use a branded email address?

From John Easley on December 28, 2020 :: 11:42 am

Where is a simple, easy to understand, article to read. Is there a software that will make it easy?

From kathy mcCasey on January 05, 2021 :: 10:20 pm

I have 2 gmail accounts plus use another one that belongs to a relative that I work for online.
I sent a link to a group of folks, not as an attachment, but in the body of an email. I did not realize the link when opened, opens up to my email and whoever got it, now has complete access to that gmail account UNLESS I remain logged out. If logged out and they open the link, the gmail SIGN IN page appears, with all my gmail accounts listed. Can I transfer all my old emails plus my contacts to one of my other gmail accounts, and once done, delete everything, will they be able to access to account that I transferred everything to, when they see the sign in page? Or if I completele de-activate that gmail account, will they be open to the other gmail accounts I have? AND… is there a way to remove the list of my other gmail accounts, so that no one can see the if they try to open my link?

From Tony on January 07, 2021 :: 10:09 pm

Kathy,

Have you been told this by the recipient? What sort of link did you send? Even if your link shows a list of your email addresses, it would not have taken the passwords. There’s no way this should open at a signed in page.

Don’t go changing accounts over this. Worse case scenario perhaps you could change the passwords and hope that logs out other people, but I really doubt they’re logged in.

From Helen W on January 11, 2021 :: 12:31 pm

Frontier has a banner set up to let us set up a recovery email
for their records. The process does not work. I spent several
hours with chat helpers that could not get it to work. We have
Ziply fiber that bought out Frontier in our area. Frontier has filed
for bankruptcy and we have decided we will go with Gmail. Will
we be able to get emails from our Frontier email after Feb. 4th or
will it just tell incoming emails that we no longer exist. What do you recommend we do?

From Josh Kirschner on January 12, 2021 :: 1:36 pm

A “recovery” email address is used as a backup in case you forget the password to your primary email address. Not clear why Frontier would say your recovery email is disappearing after Feb 4th. What’s more important is whether your primary email is going away. I don’t see any information out there that Frontier is planning to shut down email addresses on February 4th, so you should be fine for the foreseeable future. However, given Frontier’s financial woes, now is probably a good time to push that move over to Gmail.

From Tony on January 11, 2021 :: 10:05 pm

Helen,

If you’ve been warned that your service provider is actually CLOSING, now is the time to download or export as much of your stuff as possible. You also need to start notifying contacts about your new email address. If there is no arrangement for another company to take over their network, any mail coming to you will just land in a black hole and disappear.

From Gary J. Gross on January 21, 2021 :: 2:00 am

My, really tough problem is. I, have sold my house & canceled Spectrum’s -(Used to be called Oceanic Cable TV)- Cable & Internet Services. It, will take affect & close everything down on January 24th, 2021. I, will call them tomorrow, but I don’t think they allow you to just use their Internet Service alone.
That, being the case. I, read above how you need to keep your old Account, or Program?-active as long as possible, in order to obtain enough time to switch things over. I’m, afraid it looks like that’s not going to happen.
I, am a 68 year-old man. Who, knows absolutely nothing about current Technologies. Can, you please fill this old-man in on how to switch all of my old Outlook Folders, to my new g-mail address that I just established January 2nd, 2021?
I, thank you ahead of time, for any and all help you can provide…
Mahalo, & Aloha from Hawaii,
Gary J Gross

From Suzanne Kantra on January 21, 2021 :: 3:11 pm

You should definitely call Spectrum. You may be able to negotiate a grace period. I’ve seen some people say their email was cut off immediately and others that it was a couple of months. In the meantime:

1. Make sure you have copies of all of your email locally in Outlook
2. Set up the email forwarding to your new Gmail account
3. Change the recovery email for all accounts that use your old email address. If you can’t change the primary recovery email, you can usually at least add a secondary.

Unfortunately, you’ll need to create new folders for your Gmail email, since folders are associated with accounts.

From Maria Cavazos on March 23, 2021 :: 12:11 pm

Our office email was hacked with email: .(JavaScript must be enabled to view this email address)
Now our clients and other attorneys and judges emails are getting altered to the hacked email from gmail. How do I fix this?

From Josh Kirschner on March 23, 2021 :: 1:27 pm

I don’t understand what you mean by other email addresses are being altered to the hacked email or why, exactly, you think your office email was hacked. However, if you have strong reason to believe your email system was hacked, you really need to bring in an expert to evaluate things, especially given you are a law office with confidential client information - this is not something someone who isn’t a security expert should try to address themselves.

The legal analogy would be someone who is on trial for murder defending themselves, even though they have no background in criminal law and are not even a lawyer. The outcome is not going to be positive, no matter how much Law & Order they watched on TV…

From Les Jones on April 03, 2021 :: 1:47 pm

i’m afraid I do not get it now matter how much info you give it’s still double dutch to me & not helpful. I have a virginmedia email address which I use very often, I have a Gmail account which sends me any mail to my virginmedia email address.i want to move house & keep the virginmedia email address because were I would like the new house in a village they do not have virginmedia internet so I do not mind keeping the account open & paying for it and the only way forward is to use another internet provider at the village and have my Gmail account on it BUT I do not know how to read my virginmedia emails on outlook express from my Gmail account.At this moment it’s the other way round Gmail to outlook

From Tony on April 03, 2021 :: 6:10 pm

Les Jones,

Complimentary email addresses from Internet Service Providers are awkward and are often not available for continued usage when you cease to be a customer of that provider. If you are moving to an area where that ISP does not operate, you will need a new company to provide your internet service. (Please don’t repeat the mistake of accepting an email account through the new provider).

Your Gmail account is yours no matter where you live in the world and no matter who provides your internet connection. You need to transition to only using your Gmail email address for all communication.

If you were in the habit of downloading and reading your emails through the Outlook Express email program on your computer, those old email messages will still be yours to keep as long as you have the program installed, but no new messages will come if the service gets terminated.

If you have a preference for the Outlook Express interface rather than Gmail’s webmail, you can configure that email account to be read through the program just as you previously did the virginmedia messages.

By the way, do you really mean the very old obsolete Outlook Express, or the newer Microsoft Outlook/Office 365 email program??

From Michelle on May 07, 2021 :: 1:54 am

Hi, I have a question regarding my email accounts. I live in Canada and have been using Outlook Express, the old one, for a number of years. I’ve kept it because I’m used to it and it’s so easy to maneuver through. I am now going to be relocating to the US and will obviously be cutting off my internet service with my present provider in Canada. I have set up a Gmail account and have started using that and notifying everyone that my email address has changed. When I move to the US what will happen to my Outlook emails that I presently have, will I be able to access them? A lot of them have information I will need to refer to after I move. Can they be transferred to my Gmail and if so how, and will I lose them in Outlook? I won’t be getting a new internet provider right away.

From Josh Kirschner on May 11, 2021 :: 5:25 pm

Outlook Express was removed starting in Windows Vista (I believe the last version was released in 2001?), so to say I’m rusty on how it worked would be an understatement. However, I’m assuming it stored all emails locally on your computer, so they should still be there when you move to the US. Though if your computer crashes, they’ll be lost.

What you should do is start forwarding your emails from your Canadian provider to Gmail now (using the steps above). If you can, keep your old email address - even if you cut off your internet service, many providers will let you keep your email address active.

For certain providers, you can import all of your old emails, too. In Gmail settings, go to Accounts & Import and select Import mail and contacts. Follow the steps to see if your emails can be imported.

There is a way to export emails from Outlook Express to Outlook, but it isn’t straightforward. I would consider whether you really need those ancient emails or perhaps you should just make a clean break.

From Michelle on May 18, 2021 :: 7:40 am

I had mentioned in my previous question that I was using Outlook Express, that was incorrect I am using Outlook 2007 and Windows 7, which is still a
little outdated. Does that make a difference in your response?

From Josh Kirschner on May 20, 2021 :: 9:28 am

You should still follow the steps to forward your emails from your old provider to Gmail and try to import, etc. The only thing different for Outlook 2007 is that you can import your old emails to a .PST file so you would always have a backup that you can access. Here are the steps to export your email from Outlook 2007: https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outlook-pst-file-14252b52-3075-4e9b-be4e-ff9ef1068f91

From Tony on May 11, 2021 :: 8:42 pm

Hello Michelle,

In addition to what Josh said, please ensure you have working recovery options configured on your Gmail account.

There is every possibility that you’ll be thrown a security challenge when Google sees you attempting to log in through a different ISP at a new location with a strange IP Address.

In the event that you switch off your Canadian phone service before getting a cellphone from an American company, you might find Google sending a code to your Canadian number and you being unable to access it.

From Henry Wilson on May 18, 2021 :: 2:32 am

Thanks Suzanne
I found this article very helpful

From Enrique sanabria on May 30, 2021 :: 12:14 am

Need the password so I can connect to my Apple Apple Pay can you help

From Fard on June 02, 2021 :: 1:42 am

Hi,

I am planning create a new email address but without losing my old emails. The reason I am changing to a new one because of harassment.

My question is, if the abuser tries to email me using my old email address, his email would be automatically forwarded to my new email address right? But would he know or see the new email address that I just created?

From Josh Kirschner on June 02, 2021 :: 4:26 pm

The person you are avoiding won’t see your new address unless you respond to them. Keep this in mind, though, that you don’t want to set p an automatic response message notifying people of your new address. Similarly, be careful about vacation notification emails.

From Fard on June 02, 2021 :: 5:06 pm

Thank you so much for your prompt reply!

Can I then delete my old google email account after creating my new email so that it would say my old email no longer exist?

From Tony on June 02, 2021 :: 9:29 pm

Hello Fard,

Please don’t be too hasty to delete an old email account. Many people “forget” their account is the username for some very important site, or the recovery email address for another platform, or their online banking or social security account log-in address.

From Josh Kirschner on June 03, 2021 :: 9:45 am

Tony makes a good point about using the old email for account login and recovery. It’s also possible that you may receive an important email to your old address that you wouldn’t want to miss. Occasionally, I get emails to my old accounts from organizations with information about my accounts, membership, etc. that I had completely forgotten I had signed up with using those old addresses. For your harasser, just set up a rule to send his/her emails directly to spam.

From Anna on September 03, 2021 :: 5:52 am

Hi I have a eircom email i need to change to gmail but dont want to loose all my emails is there an step by step way to do this please.
Thank you in advace.
Anna

From Moyo on March 26, 2022 :: 2:38 pm

Hi am new

From Lu on June 16, 2022 :: 11:50 am

The photo for the sync instructions on outlook are not what I see at all. Can you update the instructions?

From Suzanne Kantra on June 17, 2022 :: 4:00 pm

The Sync options have changed for Outlook.com. I have updated the information and added instructions for the Outlook application.

On May 10, 2021, Microsoft removed the ability to connect accounts to free Outlook.com accounts. And, Microsoft 365 members are limited to adding a single Google Gmail and Calendar account.

From Tony on June 16, 2022 :: 5:33 pm

Hello Lu,

Thanks to Microsoft and their confusing naming protocols, you may be looking at the wrong thing for your email product.

The photo is accurate enough for outlook.com email accounts. This is quite different to the Microsoft Outlook email program.

The above article does not cover the use of email programs at all.

From Clark on July 11, 2022 :: 10:44 am

Amazing to me that a discussion about the mechanics of a non-political and mundane topic has people asking for help to be discriminating in their consumption of news and the overwhelming response is to metaphorically burn them at the stake.
The new liberal-progressive-fascist worldview looks like a new puritanism. Not only do I crossmyself every five minutes with a woke comment, I have to compel everyone around me to do the same. America used to have freedom; now we have ideology.