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How to Fix Bluetooth Pairing Problems

by Suzanne Kantra on December 26, 2023

Updated on 12/26/2023 for the latest changes with Bluetooth features and device operating systems.

Bluetooth is a popular method of wirelessly transferring data between two devices, such as your phone and your headphones, your computer and a speaker, or your iPad and a keyboard. It’s one of the most widely used wireless technology in the world, according to the Bluetooth Special Interest Group. More than 5.9 billion Bluetooth products are expected to ship in 2024 alone, and that number will likely increase to more than 7.6 billion per year by 2027.

Bluetooth is all great when it works. But if you’re someone who likes to play around with these kinds of connected gadgets, you know it can be frustrating when there’s a hang-up pairing the two. And as a professional tech journalist who has reviewed hundreds of Bluetooth devices in my career, believe me, I feel your pain.

Here are some common causes of pairing problems, as well as my advice on what you can do about them.

Understanding Bluetooth pairing

To better understand pairing issues, let's explore how Bluetooth operates. Bluetooth depends on both hardware and software to work properly. From a hardware perspective, the devices need to support the same 2.4GHz frequencies. On the software side, they need to support the same Bluetooth profiles so they can decode instructions for specific functions. For example, you can't pair a mouse with your car because your car doesn’t support the Human Interface Device Profile.

In general, Bluetooth software is backward compatible: Bluetooth devices supporting Bluetooth 5 or higher should still be able to pair with devices using, say, the ancient Bluetooth 2.1, launched back in 2007.

Unless there is a hardware or software incompatibility, most Bluetooth pairing problems can be easily resolved.

Usually, Bluetooth devices connect with one device at a time. When a device is already paired with another device and has an active connection, that will interfere with pairing. However, some headphones support multipoint pairing – a feature that lets one pair of headphones connect to two or even three devices simultaneously.

If you're having issues pairing a multipoint device, I suggest you skip to the section below on tips for solving problems with Bluetooth multipoint pairing before going through the general Bluetooth pairing failure steps.

What you can do about Bluetooth pairing failures

Smarphone and Bluetooth earbuds on a table

1. Make sure Bluetooth is turned on

You should see the little Bluetooth symbol at the top right of the screen if you have an Android device. For iOS and iPadOS, you'll need to go into the settings to enable and disable Bluetooth. Windows users will find Bluetooth in Settings > Devices > Bluetooth (or you may have a shortcut on your taskbar). Mac users will find a Bluetooth status icon on the menu bar.

2. Determine what pairing process your device employs

Most Bluetooth pairing is straightforward. You put both devices into paring mode, they see each other, and they connect. Sometimes, though, there is an extra security step, like typing in a code. If you’re not sure how to pair your device, refer to its user guide; you can usually find one by searching online.

3. Turn on pairing mode

Bluetooth devices typically fall into two main categories: accessories and main devices. Accessories include items like headphones and keyboards, while main devices encompass phones, cars, TVs, and computers.

Accessories usually start in pairing mode out of the box, indicated by a blinking light. Once initially paired, if you need to pair these accessories with another device, you'll have to activate pairing mode again. To do this, search for 'how to put [product name] into pairing mode.' (We have guides for Jabra, JBL, JLab Audio, Mpow, Skullcandy, and Sony.)

For main devices such as phones and cars, you must first ensure Bluetooth is activated. Then, put the device into pairing mode through its settings menu. Instructions for this can typically be found by searching 'put [product name] into pairing mode.'

Let’s say you want to pair your phone with your car’s infotainment system to enjoy hands-free calling, texting, and navigation. First, activate Bluetooth on your phone, making it visible to the car. Then, put your car into Bluetooth-pairing mode. The method varies depending on whether your car is an older model, often requiring a series of button presses, or a newer model, which usually involves navigating the in-dash touchscreen display.

Once your car detects your phone, it may ask for a numeric code that you'll need to confirm or input on your phone. After entering the code, the devices should be paired. Be aware that both your car and phone will only remain in pairing mode for a limited time, usually a few minutes. If you exceed this time, you'll need to restart the pairing process.

4. Make sure the two devices are in close enough proximity to one another

While you wouldn’t think someone might try to pair an iPad with a keyboard if the two weren’t sitting right next to each other, to be clear, you should make sure any devices you're trying to pair are within five feet of one another.

5. Power Bluetooth off and back on

A soft reset of Bluetooth can sometimes resolve an issue. With phones, an easy way to do this is by going into and out of airplane mode. For other devices, turn off the power and restart them.

6. Manage old Bluetooth connections

Bluetooth accessories can actively pair with between one and three devices simultaneously. However, they can store pairing information for several more devices, often up to eight, facilitating easy reconnection.

These accessories typically reconnect automatically to the most recently connected device. If you're experiencing issues with pairing, it might be due to the accessory being connected to another device. For example, if your Bluetooth speaker is registered to connect with your phone, tablet, laptop, and media player, it cannot maintain a connection with all four at once. If you encounter pairing issues, check which device or devices are currently connected and disconnect one to pair with a new device.

When a Bluetooth accessory reaches its limit for stored connections, it may either drop an old device from its memory or refuse to enter pairing mode. In the latter case, you might need to 'forget' the accessory from one of your currently paired devices or perform a reset.

If you're unable to pair a new device, consider two solutions: either make one of your existing devices 'forget' the accessory to free up a spot, or reset the accessory to clear all existing pairings. You can find specific reset instructions by searching for 'reset [device name].'

7. Charge up both devices you're trying to pair

Some devices have smart power management that may turn off Bluetooth if the battery level is too low. If your phone or tablet isn't pairing, make sure it and the device you're trying to pair with have enough juice.

8. Delete a device from a phone and rediscover it

If your phone sees a device but isn’t receiving data from it, sometimes it helps to start from scratch. In iOS settings, you can remove a device by tapping on its name and then Forget this Device. In Android settings, tap on a device’s name, then Unpair.

If you're deleting the device from your car, you may need to turn off your car after deleting the device, open and close the car door, and wait a couple of minutes before trying to pair the device again.

9. Move away from the WiFi router

Another potential obstacle to successful pairing is interference from devices that use the same 2.4GHz spectrum, such as your WiFi router. WiFi has been designed to cope with this, but it might not be a good idea to have your devices next to your router.

10. Move away from your smart home devices

Some smart home devices use a wireless technology called Zigbee. You find Zigbee in smart home hubs, including Amazon's Echo Show and Samsung's SmartThings Station, as well as a wide range of smart door locks, light bulbs, in-wall switches, open/close sensors, plugs, and more. Like WiFi, Zigbee devices use the same spectrum as Bluetooth devices and can interfere with pairing. Move away from your Zigbee devices when attempting to pair.

11. Move away from your laptop's USB 3.0 or USB-C port

Some USB 3 and USB-C devices generate frequencies in the 2.4GHz range, which can interfere with Bluetooth. Since this is a wired connection, the frequency leakage usually occurs at the ports. However, poorly shielded cables can also be a problem. So, if you're trying to pair Bluetooth gadgets or use them near your computer, try moving them away from your computer, or at least away from plugged-in USB devices.

12. Download a driver

If you’re having problems pairing something with your computer, you might be lacking the correct driver. The simplest way to figure this out is to do an online search for "[product name] driver." If there's an updated driver available, download and install it and see if that fixes the problem.

13. Update the hardware’s firmware

Some automotive audio systems are known to not pair with newer phones because the Bluetooth drivers in these systems didn’t work with later versions of Bluetooth. Updating your vehicle's firmware may fix the issue. If you’re not sure how to get the latest firmware for your car, check with the manufacturer.

14. Remove your Bluetooth device and start fresh

If you're having trouble connecting or experiencing a spotty connection, clearing your Bluetooth cache can resolve these issues by removing outdated or corrupt connection data. You can do this by removing your problematic registered Bluetooth gadget(s), restarting your main device, and then re-pairing.

To remove a device or accessory, follow these steps:

For iOS and iPadOS, select the info icon ('i' in a circle) to access the option to 'Forget this device.'
For Android phones, select the device and then select 'Unpair' or 'Forget.'
For Windows computers, click on the triple dots next to the gadget and select 'Remove device.'
For Macs, hover your mouse over the device you want to remove and then click on 'Disconnect' or the 'X' button to remove it.

Once you have removed the unwanted or malfunctioning gadget, restart your main device to clear the Bluetooth cache. Now you can re-pair.

Solving problems with Bluetooth multipoint pairing

Multipoint is a Bluetooth technology allowing a device to be actively paired with more than one device simultaneously. This means, for example, your headphones could be paired with both a phone and a laptop at the same time.

If you’re having issues with setting up a multipoint connection, the first thing to do is double-check that your device supports multipoint by searching for '[product name] multipoint Bluetooth' or consulting your product’s manual. Once you’ve confirmed that your device supports multipoint, follow these steps.

Adding a second device to a multipoint product

There's no standard way manufacturers use to handle multipoint connections. But these are the basic steps for most products.

Pair with the first main device the way you would with a single-point Bluetooth device. (If you’re having trouble pairing your first device, consult the list of tips above.)
Leave the first device turned on and pair it with the second one. You'll need to put your headphones or speaker into pairing mode to do this.
Once you have successfully paired with the second main device, you may be simultaneously connected with both main devices. Some manufacturers have you take the additional step of going back to the first main device and reconnecting before allowing simultaneous connections.

Other products (like the Sony WH-1000XM5 headphones, Bose QuietComfort II Earbuds, and Soundcore Liberty 4 NC earbuds) require installing an app and turning on the ability to connect two devices before you can connect with a second main device for multipoint use.

Troubleshooting multipoint connection issues:

Multipoint devices typically connect to two or three devices simultaneously but can store many more connections. If you're having trouble, follow these steps:

Using an App: If your device uses an app for multipoint connections, open the app and toggle on the two devices you want to connect simultaneously.
Without an App: If you don't use an app, reconnect the main device that has lost its connection. In the Bluetooth settings of the second device, select it from the list of registered devices to reconnect.

Final thoughts

Bluetooth technology, while incredibly useful, can sometimes present challenges in pairing devices. Understanding the basics of how Bluetooth works, recognizing common pairing issues, and following straightforward troubleshooting steps can significantly ease the process. Whether you're trying to connect headphones, keyboards, or any Bluetooth-compatible device, remember these tips for a smoother experience.

[Image credits: Bluetooth headphones with phone via BigStockPhoto]

For the past 20+ years, Techlicious founder Suzanne Kantra has been exploring and writing about the world’s most exciting and important science and technology issues. Prior to Techlicious, Suzanne was the Technology Editor for Martha Stewart Living Omnimedia and the Senior Technology Editor for Popular Science. Suzanne has been featured on CNN, CBS, and NBC.

Topics

Phones and Mobile, Computers and Software, Phone Accessories, Tips & How-Tos

Discussion

From zzzzz on May 18, 2017 :: 11:12 am

Least helpful post I have ever seen.

From Jim K on May 19, 2017 :: 7:17 am

I connect my iphone successfully with car engine off as required but when I start the engine the BT connection fails.
The problem just started recently. Any ideas as to what the problem is that is causing this???

From Cody on May 19, 2017 :: 8:40 pm

I unpaired my head set and tried to pair it again, and it doesn’t show up dieing the scanning process anymore.

From Will Smith on May 25, 2017 :: 7:26 am

Yes, I totally agreed with you. Bluetooth depends on both hardware and software to work properly. So if your devices can’t pair to another device then you should restart both devices. Also check Bluetooth version on both devices because you can’t connect with latest devices that only support Bluetooth 4.0. Click here http://www.i-doctor.be/fr/

From Israel Lopez on May 26, 2017 :: 9:29 am

It’s been a while since I Bought this ION Speaker, so now I don’t have warranty on it, Bluetooth stop working without reason, everything else work’s fine, someone of you guys Know what could be or what to do to fix it

Thanks.

From Kim on June 08, 2017 :: 9:56 pm

When I tried to pair my bluetooth headphone with my PC, it’s always paired as keyboard, i tried different way (update driver, remove and add the device again, even use a bluetooth adapter) but the headphone is still recognized by the PC as a keyboard. Are there any solutions for that?

From Uktv on June 09, 2017 :: 12:22 am

My Bluetooth pairing problem is still exist. I read your article. Need to apply your article steps. Ill let you further details on my bluetooth problem

From Keelan on June 14, 2017 :: 8:25 am

My headphones were working fine earlier today, but now my phones bluetooth cant find my headphones even though both are turned on and it was working fine earlier.
I connected to a computers Bluetooth earlier to watch a video, then disconnected it, and when I tried to sync my headphones back to my phones bluetooth it couldn’t connect. I’ve turned both off and on again and restarted my phone three times but it simply can’t find my headphones bluetooth? There doesn’t seem to be any clear reason why this is happening?

From ayushi on September 21, 2023 :: 7:49 am

Bluetooth don’t show it not working plz help me

From facebook408204546239768 on June 16, 2017 :: 12:07 am

For WINDOWS 7 click Start, Devices and Printers.
Double-click your bluetooth mobile phone to open the Bluetooth Device Control.
In the lower left click on Open Bluetooth settings.
Under Discovery, check the box Allow bluetooth devices to find this computer.
Click COM Ports tab.
Click Add…
Select the Incoming (device initiates connection) radio button.
Click OK, and allow it to automatically add a com port.
Click Done.

Now when you send the file from the cell phone to the computer, a message box will appear in the system tray indicating a file is incoming. Click the message box to accept the file. The box will choose a folder for you to save the file.

From jagsir singh on June 16, 2017 :: 11:52 am

An unexpected error occurred.Pkease contact your systemb administrtor

From Larry Jones on June 26, 2017 :: 7:53 am

I have a 2008 BMW X5 and a Samsung Galaxy S3 cell phone. I can pair the audio from the phone but I am not able to pair the cell phone’s contact list. A popup screen comes up on the phone asking if I want to pair the contacts. I tap OK, the screen goes away and momentarily comes back with the same popup screen asking if I want to pair the contacts. Can you help please?

From Mike on June 26, 2017 :: 11:43 am

I have an alta hr fitbit…it paired fine with my samsung s7 edge then it stopped…i have tried to unpair it..but it wont..it unpaired the car my speaker and it wont unpair the alta hr..turned bluetooth off and on in the app…deleted fitbit and re-installed it..still wont sync..it says bluetooth is the problem….what have i not done..im confused…

From Suzanne Kantra on July 03, 2017 :: 11:48 am

Have you tried removing the Alta HR from the Fitbit app and then re-pairing? If you tap on the device in the Fibit app and then scroll all the way down, you’ll see the option to “Remove This Alta HR.”

From mark on July 02, 2017 :: 5:37 pm

I can not get these two to pair, help!! Phone says pairing, but the car will not pop up an add button to let me put in a code. it just says delete prior, pair, help and bt. When I het pair, it just shows me the info with car name which I alreadyclicked on phone. please help. How do I get car to let me ad phone-code-numbers to be seen to enter code

From Bryan on July 06, 2017 :: 4:02 pm

This seems to be all basic instructions on connecting a Bluetooth device.

None of this helps to fix the actual problem of ANDROID CONSTANTLY NOT CONNECTING TO BLUETOOTH DEVICES. Every other day, I have to RIP OUT THE BATTERY and restart my stupid Galaxy phone just to get the F^@#ING STUPID BLUETOOTH working again.

It’s obviously an OS issue and NOT a PROBLEM with my HEADPHONES - especially since it HAPPENS TO EVERY BLUETOOTH DEVICE I HAVE.

From facebook1930451033635419 on July 06, 2017 :: 7:55 pm

My Bluetooth rosebuds did pair and connect until my phone needed to be hard reset now it doesn’t show up

From The magic swan on July 07, 2017 :: 8:49 am

I had to fuck around with my alpine stereo itself to get my android phone to pair

From panther on July 09, 2017 :: 5:32 am

I am pairing my phone to a bluetooth headphone, now if I run an audio application to record a speech from a radio.
Which mic will be used?
The headphone mic or a the mobile mic?

From John Reiniers on July 09, 2017 :: 7:27 am

I have a Panasonic TC-P50S30 plasma TV (2012). This TV has neither a headphone jack nor audio outs. To enable bluetooth I bought a TaoTronics Bluetooth 4.1 Transmitter/receiver. I then bought a digital audio to analog adapter and a TOSLINK cable.

I then ran the 3.5mm cable from the TaoTronics into the 3.5mm female to 2 male RCA and plugged that into the audio outs on the digital audio to analog adapter. I then plugged the adapter into the digital audio out on the back of the TV. I then was able to pair the TaoTronics to the headphones. This was confirmed by voice coming from headphones that ‘connected to TaoTronics’.

But cannot actually get the sound from the TV into the headphones. I can find no way with this particular TV to change speaker mode, from say, TV speakers to auxillary. The TV has ‘viera link’ which when I press that function from the remote, the ‘speaker output is greyed out so no chance to change that. If I go into the advanced audio settings on the main menu, the only option is to turn the TV speakers on or off. If I turn them off, I still get no sound coming from the headphones. If I turn them on still no sound from headphones.

I’ve tried turning everything off, unplugging the TV, turning everything back on and pairing again but still no sound from headphones.
Both the headphones and the TaoTronics are fully charged.

Does anybody have any thoughts on what the problem may be?

Much appreciated,
John

From Chetan on July 11, 2017 :: 2:26 pm

I had difficulty pairing up & your website solved it. Needed to forget the device and it synched to the headphone. Thanks.

From Mark Macdonald on July 11, 2017 :: 4:33 pm

SO I’m trying to get my new Sony bluetooth car audio headset to pair with my Creative D100 bluetooth speaker. This is so the folks in the rear of my minibus can hear what’s being played, as there are only wired speakers in the front. But they won’t pair. What’s the problem? Thanks

From Douglas on July 15, 2017 :: 3:00 pm

EVERYTHING WAS WORKING GREAT.. Then I stopped using the headset for over a month. Fully charged but it keeps saying pairing when I ask to call….
Why do I have to repair when not using?
And I forget—to I pair with unit off or ???
Thanks

From Pitney Bowes finucane on July 18, 2017 :: 2:49 pm

I had to wait In a long left turn lane because of the redlight & I was disconnected once again; no one is allowed to get behind the parents Bluetooth just to steal confidential information nor force me to lose my drivers license!!!
I had my phone powered off while inside the gym; when I was driving back to the apartment I wanted to listen to my music & I wish I didn’t have to take it out of my gym bag but I had to take the phone out without looking at my gym bag & short traffic light I had turned on the mobile Bluetooth & made sure the car multimedia was connected on the mobile phone then went back to the vehicle & try to play the music or connect for the music & connection failed once again; so I had to do all the steps once again to connect the phone Bluetooth to car multimedia!!!
How can it keep failing to connect & why do I have to keep repeating the steps on reattaching my phone to car multimedia?

I would be questioning why the vehicle gets disconnected from my phone; if you connect for the music but connection failed; make sure the phone car multimedia is connected & if that wasn’t the problem; then you had to tinker around only with the stereo on & not the engine tinkering & if you already had your phone but technically go to more settings & forget the carmultimedia; turn off & turn the switches back on & upper right hand corner :(3) dots & refresh & add a new device to the vehicle but reinstalling car multimedia to the phone & accept everything on the vehicle Bluetooth; after I did that in one parking lot I get down the hill to another traffic light & phone practically got disconnected from the vehicle while listening to music!!! I might have my phone powered off because of charging & you will lose the Bluetooth signal on top of the phone!! People can turn on the Bluetooth on top of the phone & people should be in business & also making sure everything is connected on the list of devices!!

From Kevin on July 30, 2017 :: 2:01 am

When there are actually fourteen troubleshooting tips to solve a problem as simple as using a speaker, that means the technology has gotten too complicated and needs to be simplified.

From Asmitaa T on August 01, 2017 :: 4:29 am

Hi ..I purchased flipkart smart buy ear phone BT12VP ....I got connected with my old samsung J5 but its not connecting with samsung note 5 ...I tried contacting their customer care but tehy told me its not manufacturing defect….I even tried connecting it with my frds phone….it was also not visible to her phone….plz suggest what to do

From Jennifer Roussin on August 04, 2017 :: 8:12 pm

Tip 8 delete a device from a phone and rediscover it - fixed the problem! Thank you!

From Jennifer McKee Roussin on August 04, 2017 :: 8:13 pm

Tip number 8 fixed my problem. Thank you!

From Josh Kirschner on August 07, 2017 :: 8:47 am

Glad the tips were helpful!

Best,
Josh

From Casey on August 08, 2017 :: 9:54 pm

The Bluetooth speaker I bought a bolt used to pair with CB However now it says your device is connected but there is no sound output. I have tried turning off both the Bluetooth connect tab and the speaker. No luck is it an accessibility issue. Somebody must have answers. I have an older speaker that also use to connect but is experiencing the same issue!

From Casey on August 08, 2017 :: 10:17 pm

Bluetooth speaker did work at one time but now it pairs or says your device is connected but there s no sound volume is cranked up. Have tried resetting CB and software update of which there was none, I may have to call Acer tech support if we cannot resolve the issue.Thanking you in advance for any input provided.

From Charu Awalkar on August 09, 2017 :: 1:11 am

On Windows 7 laptop my Bluetooth USB adapter after connecting mobile etc are connected but Bluetooth network shows disconnected
I have also started various Bluetooth services also but Bluetooth transfer fail

Double click on mobile icon in devices show the screen which doesn’t have various menu on left side
As shown in u tube solutions

Please suggest

From terry on August 10, 2017 :: 6:30 am

i have a rca tablet with android os . i have been tranfering data from my lg phone to the tablet with no issue till this week. i can get it to pair up but they wont share data. i rebooted both devices no help.. what else can i do ?

From Tina on March 30, 2019 :: 3:50 am

I have a rca Viking pro tablet and an omoton Bluetooth keyboard that I can’t get to connect!, any help?

From Dan Meadows on August 17, 2017 :: 1:19 pm

Bluetooth turned on in tablet and speaker but will not detect device at all. Tab will pare to a cheap but will not even detect my ION. Unpaired the cheap speaker prion to trying to pare new one. The new ION speaker is the waterproof model. I am visually handicapped and cannot read the model number. Any help will be appreciated. Just want to listen to my books. Regards, Dan M

From Alsho Varghese on August 21, 2017 :: 11:32 am

bt paired but cant get the signal

From Colin Bearfield on August 22, 2017 :: 11:02 pm

I’m not having any luck

From Angela on September 04, 2017 :: 11:01 am

I have both. Lg stereo and a lg stylos 3 when i try to hook up to bluetooth my phone says wrong pin r passkey was entered..it never did that before when hooked up

From Connor on December 07, 2018 :: 10:36 am

Go to your settings page and in the search bar type in “reset network settings” worked for me.

From Mark on September 12, 2017 :: 9:35 am

Hi there
I recently purchased a Telefunken 10.1” tablet, which came with a bluetooth keyboard. I decided to purchase a bluetooth mouse and it connected fine.
However,my wifi then disconnected and wouldn’t connect.
Any suggestions to allow all 3 to connect?
Thanks
Mark

From Ketan on October 05, 2017 :: 2:59 am

Hi.. Please do needful my syaka lb300 Bluetooth headset works only while charging. It doesn’t starts while we plugout the charging.

From Brendon on October 05, 2017 :: 2:54 pm

I have a Sandisk Clip Sport Plus mp3 player….i am having issues connecting to my Skullcandy Crusher wireless headphones..the sandisk also will not come up on my Samsung Galaxy S7 bluetooth available device list….I was able to somehow get it to work once but then the mp3 player was retored to factory settings and unable to get it to pair at all since

From Leslie McDonald on October 08, 2017 :: 11:56 am

I have an HTC cell phone that will not pair to my wireless speaker in available device it shows
XBR-55X700D and on the back of the wireless speaker it shows MID#2711114. how can I get them to work?

From Paul O'l Barrel Bracewell on October 09, 2017 :: 12:01 pm

Hi i have a bluetooth adapter for my car stereo which connects fine and plays everything except when i make a phone call , can gou help with this

From Sonja Velic on October 27, 2017 :: 8:50 am

It worked with holding the button,

So much better to take initiative and fix it myself instead of waiting for my husband to sort it out.

Your solution empowered me.

Thank you <3

From Rachel Trollinger on November 03, 2017 :: 9:39 pm

I pushed and held the button down and said Bluetooth then I said pair then it told me to put the numbers in I did being at said the name associated for the name tag so I did then nothing else would happen to confirm that I spoke my name as the name tag why

From Upendra Prusty on November 09, 2017 :: 8:42 am

Hi Team,

I read this article, really helpful for Bluetooth users. My case - my new RED MI 4 phone is paired with my car stereo Ford Figo inbuilt stereo, but it disconnects frequently and I can’t take calls now. If I clear Bluetooth cache, then it works for a couple of hours, again same issue.

Looking for help.

From Suzanne Kantra on December 22, 2017 :: 3:25 pm

Have you tried wiping the cache partition? To do that, simultaneously press the power and volume up key until you see the logo come up, then let go. Use the volume keys to navigate to Wipe & Reset (use the power button to select), then select Wipe cache. Once the cache is wiped, you can choose to restart your phone.

From Kim on November 12, 2017 :: 9:37 am

I bought a oppo F1S 3 months ago
And for some rereason the Wi-Fi connection and Bluetooth connections stopped working I have tried everything to fix the problem but I can’t
I took the phone back to optus they said that they will have to send it away to get looked at and it would take 3 to 4 weeks I explained that I need a phone I have work children in high school and I work so I need to keep contact with them
The fella then told me to purchase a new phone while I am waiting for my phone to be fixed or to get a new one

I don’t understand why he would think that I would Buy a new phone when I only got that one 3/4 months ago and what was I supposed to do with it after I got mine back
All I want to know is how to fix it

From SDon on November 15, 2017 :: 2:40 am

Hi
For some reason I am unable to connect my Garmin Sports watches with the Honor 8 Pro. The BT pairing code keeps refreshing every second and hence I am unable to key it in before it refreshes again. Finally I get the Connection Timed Out Error. This happens only with the 8 Pro. All other phones I have tried have no issues at all.

Am really frustrated now! Any help in resolving this is highly appreciated.

Here’s a detailed video of the issue as well -
https://www.youtube.com/watch?v=x9S4PMhapNo