If you don’t feel comfortable maintaining your own computer or need help with a difficult problem, there are some excellent online professional support services that will do the work for you. These services use a special application to connect to your computer remotely, so all you need to do is sit back and watch (okay, may you have to help a little, but they’ll hold your hand through the process). None of these comes cheap, but almost all have money back guarantees and a wide range of service options.
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HiWired is highly rated by PC Magazine. Asking HiWired to solve a problem costs $89.00, while a full “PC Restoration” costs $129.00. HiWired also has support options for cell phones, digital cameras and other peripherals. And it comes with a full, money-back guarantee. Supports iPhones but doesn't support Macs. www.hiwired.com.
Norton Premium Services provides a basic PC tune-up for a one-time fee of $69.99. This promises to resolve some of the most typical causes of slow startups and poor application performance. www.symantec.com/norton/support/premium_services.
PlumChoice is highly rated by both PC Magazine and Laptop Magazine. It has a number of pricing plans, including a comprehensive monthly subscription for $24.95 (plus $65 set-up fee) that provides support for digital cameras, cell phones and other electronic devices. PlumChoice is also one of the few services that support Macs. www.plumchoice.com.
Support.com provides both one-time and subscription support options, with a money-back guarantee. A six month subscription for unlimited support is $19.99 a month (plus $30 set-up fee) and includes support for digital cameras, cell phones and other electronic devices – a very good deal. No Mac support. www.support.com.
From Kathy Honn on December 26, 2013 :: 6:20 pm
I wanted to alert you to a “scam” company. I purchased a package from “Uniblue”, a registry cleaner kit for $34.99. This is supposed to have a money back guarantee within 60 days, but after trying to speak to foreign only representatives, I’m sure I won’t be getting any money credited to me.
Ever since I registered & supposedly “cleaned” my computer, it’s been running slower & some of my passwords are gone from sites I’ve tried to get into. They claim it’s a computer problem, but everything was just fine before they took control of my computer & “make it faster”! What a joke!!!
This is is a total scam & I intend to let everyone I possibly can know about them. I knew you would be interested since you have such a helpful site, use them at your own risk. My first clue was the 60 day money back guarantee…LOL. That should have told me all I needed to know before purchasing this. I have learned a hard lesson and hope to keep others from being scammed.
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From Josh Kirschner on December 27, 2013 :: 10:01 am
As a general rule, I recommend people avoid so-called “registry cleaners”. While they may have limited performance benefit for old Windows XP computers, they offer little to no performance benefit for Windows Vista onwards. And making changes to the registry has the potential to seriously damage your Windows installation, which could cause programs not to operate properly or stop the PC from booting altogether.
The good news is the Uniblue appears to be a “real” company, so you may actually get your money back. In the meantime, I would file a dispute with your credit card company.
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