Un-repairable Vizio TVs Leave Customers Out of Luck

My name is Jill Owens, and I am a lawyer investigating potential false advertising, misrepresentation and other claims in connection with Vizio HD Televisions that have failed after warranty, where Vizio has responded that the television is unrepairable.  If you purchased a Vizio television, have had that or a similar experience, and would like to contact me to discuss your legal options, please do so at:
jowens@mdpcelaw.com
Meiselman, Denlea, Packman, Carton & Eberz, P.C.
1311 Mamaroneck Avenue
White Plains, NY 06831
914-517-5000
Attorney Advertising

I have no vested interest in Vizio Incorporated, but I do happen to work at a company that no doubt sells more Vizio’s than anyone in the United States.  And I must say that I find your article very misleading.

Insurance companies will total a car if the damage exceeds a certain thresh-hold.  But just because one insurance company totals the car at a lower thresh-hold than another, does not in and of itself mean anything.

As one who has been selling Vizio HDTV’s along Sony, Samsung, Sharp, and several other major brands, I can personally attest to the fact that Vizio is an excellent company that is very responsive to it customer base.

EXAMPLE
A few years back, they started lighting up their “Vizio” emblem on their HDTV’s.  It seemed a rather cool, yet harmless thing.  But people who had those TV’s in their bedrooms began to complain about the orange glow that emanated from the TV in the middle of the night, in their pitch-black bedroom.

So what was Vizio’s response?  They put the option to disable the light in the new models, and discontinued using that lighted orange emblem.

It is also a little known fact that we as consumers have Vizio to thank for how far and how fast HDTV prices are falling.

In order to keep up with Vizio’s excellent pricing, other companies have gone out of their way to get their pricing down.  And the lower they go… the lower Vizio would also go.  This went on from around 2005 to 2011.

As a direct result of Vizio’s focus on giving consumers and excellent price, we can now buy HDTV’s at amazingly low prices.  In fact, HDTV’s are cheaper than picture tube TV’s were, for the same size.

27” picture tube TV’s went for $700-$900, whereas $900 buys you a 47”-55” HDTV.  We have Vizio to thank for that.

I have been selling HDTV’s since 2005, and I do NOT work on commission, nor do I receive any kind of compensation whatsoever for any TV sales.

I happen to appreciate what Vizio stands for, and I also appreciate the positive impact they have had and caused in the consumer electronics market.

As to the issue of “unrepairable defects,” I can personally attest that this is an issue that is so rare that I don’t recall one single complaint. 

And as many Vizio’s as I have sold and recommended, and as many people that I talk to on a daily basis about all brands of TV’s and their experiences with those brands… for me to not have heard any such issues with Vizio (or any other manufacturer at all) is actually saying a lot.

As I said… I have no vested interest in leading a person towards any company.  But I do not want to see Vizio maligned unfairly, as this article does.

This TV Seller is a complete liar. I purchased a Visio TV a year ago and now the image has completely disappeared. I ill never buy a Visio TV again.

Dear MR. Wang,

I know soon this will be removed, but rest assure I will not be bothering you for long. After all I’m only going to copy and paste this into everything that has the VIZIO company logo on it.

The first silent movie was first invented in 1903. As the technology improved, so did the movies. With great ingenuity came with such silent movies something we know as sound.

Tell me MR. Wang have you ever within the past year sat to a silent movie/sitcom? well I have. Thanks to your great product, silent movies are all I have. Your product has helped to bring back something that we now consider an abomination.

Do you know what the best part is Mr. Wang? It is the highlight of my day when your highest level technical support manager Brent badge # 503 tells me that you guys cannot fix my tv and that I will have to go and pay for the parts out of my pocket when mind you it is your manufactures fault in the first place.

Isn’t it great to know that no matter what goes wrong with your product, as long as there is a proof of purchase that shows that your product is under warranty there will be no problem getting it fixed.

Ooops…I guess when this TV was gifted to me the person had the person should have expected for the sound to go bad.

You know Mr. Wang, your product is the best. Who would have known that purchasing something for nearly $500 would in a matter of months be worthless. I guess someone should have looked into the future. Would have saved me all the trouble, don’t you think?.

You know what though Mr. Wang, I don’t blame you, after all you are a big time CEO, how are you suppose to know that your product is failing at every turn, you don’t have to watch silent movies.

If you do get a chance to have a look at this-that is if your henchmen don’t trash it-can you have my tv repaired. Contact Brent, I’m sure he will be able to get into contact with me—I know he’ll remember me.

I bought a 32-inch Vizio TV about two years ago at Wal-Mart in Shenandoah, IA. My TV is now out of warranty. My TV has a problem with a blurry picture plus I lost all of the digital channels despite having a digital tuner built in to the TV. I now have a DTA box that got my digital channels back. The model number for the Vizio LCD TV is E321VL. I’m on a fixed income at this time so I don’t know what to do?

I bought my vizio Feb 2015, and yesterday it went out. I called customer service and they told me it is unrepairable. They told me that since my tv is older than a year old, there’s nothing they can do!! My tv is just over a year old and now it’s a 65” paperweight!! I spoke to a supervisor and he told me I could buy a refurbished 32” for $300!! Very insulting considering I paid almost $1000 for the tv!! I still have my receipt which they asked me to email them, but there’s still nothing they can do since it has been over a year!! I’m so fed up with vizio!!

I have read so many complaints I’m now horrified!!!!! we bought a 55 inc E series Vizio Smart TV in 02/22/2015 we got it home and there were red green and blue lines trough the whole screen we took it back in less then an hour, Walmart replaced it, as of 2 weeks ago we noticed it on our replaced one, first it would freeze up, now we have a red blue Line going trough the left hand side of the screen, is the manufactures warrant 2 years ? from what I’m reading it a year?
and it is unfix able ?????

I pd almost $2700.00 Jan 10th 2015 for this 4k tv, on 10/17/2017 i cleaned it, turned it back on and it had fading black, lines and then a red line so i turned it off and this morning it went to blue screen. vizio says cant be repaired and i had to buy a new tv! To pay that much money for a tv and it work for that much time. please add me to the list

I have a 16 month old Vizio P75-c1 TV which keeps restarting. I was just informed that it is no longer a TV but a 75 inch, 100 pound paper weight because the panel is beyond repair. Do not buy anything that has Vizio written on it. I also have three co-workers who are in my very position all because of me, I am responsible because I recommended Vizio and we bought the TV’s around the same time.